PRIVACY POLICY
Last updated: 26 July 2026
1. About this policy
Moving4Life (VIC) Pty Ltd, trading as Bulletproof Athlete System (“Moving4Life”, “Bulletproof Athlete System”, “we”, “us” or “our”), respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, hold, use and disclose personal information in connection with our website, enquiries, Athlete Assessment applications and coaching services.
2. Personal information we may collect
Depending on how you interact with us, we may collect:
• Your name
• Email address
• Telephone number
• Preferred contact method
• Training goals
• Sporting and exercise background
• Information about barriers affecting your training
• Information you voluntarily provide about injuries, symptoms, health history or physical capacity
• Enquiry and communication records
• Coaching and service records if you become a client
• Website usage information where available through our website platform
Please do not provide urgent, highly confidential or unnecessary medical information through the website application form.
3. Why we collect your information
We may collect and use personal information to:
• Respond to enquiries
• Review Athlete Assessment applications
• Determine whether our coaching service may be suitable
• Contact applicants regarding next steps
• Arrange assessment or consultation calls
• Deliver and administer coaching services
• Maintain service and business records
• Improve our services and website
• Meet legal, regulatory, insurance and professional obligations
• Send marketing communications where consent has been provided
We only collect information that is reasonably necessary for our functions and activities.
4. Health and sensitive information
Information about injuries, symptoms, health conditions or physical capacity may constitute health information or sensitive information.
Where required, we collect this information with your consent and only where it is reasonably necessary to assess suitability, communicate with you or provide our services.
Submitting an Athlete Assessment application does not establish a physiotherapist–patient relationship and does not constitute medical or physiotherapy treatment.
5. How we collect information
We may collect information:
• Directly from you through website forms
• During telephone, video or in-person conversations
• Through email or messaging
• Through our coaching and service platforms
• From a representative authorised by you
• Automatically through privacy-conscious website analytics
6. How we use and disclose information
We generally use personal information for the purpose for which it was collected or for a related purpose that you would reasonably expect.
We may disclose information to service providers involved in operating the business, such as:
• Website and form-hosting providers
• Email and communication providers
• Coaching-platform providers
• Booking and scheduling providers
• Payment and accounting providers
• Professional advisers
• Information-technology providers
These providers may store or process information outside Australia. Where applicable, we take reasonable steps to ensure that personal information is handled appropriately.
We do not sell personal information.
7. Marketing communications
We will only send ongoing promotional email or SMS communications where we have an appropriate basis to do so, including consent where required.
Every commercial electronic message will identify the sender and provide a clear way to unsubscribe.
Submitting an Athlete Assessment application does not automatically subscribe you to ongoing marketing unless you separately choose to opt in.
8. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Information may be held electronically through secure business, website, communication and coaching systems.
No online system is completely risk-free. You should avoid submitting unnecessary or highly sensitive information through public website forms.
9. Access and correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, contact:
Privacy Contact
BAS@bulletproofathletesystem.com
We may need to verify your identity before providing access or making changes.
10. Complaints
If you have a concern about how your personal information has been handled, contact us using the details above.
We will review the concern and respond within a reasonable period.
If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner or the relevant Victorian privacy or health complaints regulator.
11. Retention
We retain personal information only for as long as reasonably necessary for the relevant business, service, legal, insurance or professional purpose.
Information that is no longer required will be securely deleted or de-identified where reasonably practicable.
12. External links
Our website may contain links to third-party services. We are not responsible for the privacy practices of those external websites or platforms.
13. Updates to this policy
We may update this Privacy Policy periodically. The current version will be published on this website with the date of the latest update.
14. Contact
Moving4Life (VIC) Pty Ltd
Trading as Bulletproof Athlete System
Email: BAS@bulletproofathletesystem.com
Location: Victoria, Australia
ABN: 22656666983